Color Accuracy- Due to inconsistencies of computer monitors and digital imaging, the colors you see will not be an exact representation of the actual item.
Limited Availability Items- Many of our unique items are exclusively made for us and therefore are available in limited quantities. This keeps our store and website ahead from other retailers for the consumer's benefit. If an item you have ordered is no longer available due to "first come, first serve" or is a special order, we will contact you withinn 24 hours of receipt of your order.
Vintage Collectible Items- We are expert buyers, not appraisers. Each item listed as vintage means 0 to 100 years old (vintage does not imply antique). We will try to be specific on era of origin, but our estimates are not a guarantee of the item. We list specific details, markings, defects that we can see. Prices are current market value for our area. Prices on vintage collectibles are non-negotiable and no bartering. You may email us for a request for reduced price. If item is still available after 3 months from the date of your initial email, your reduced price request will be considered. You will be contacted via email at that time.
Sales Tax- Sales tax will be applied to your order to shipping address with the state of Arizona at 7.3%
We no longer ship outside the United States.
5 Day Limited Guarantee- Please follow these guidelines to return for exchange or refund. Refund will be for cost of item only, not shipping. Consumables such as candy, food, soaps, and lotion are non-returnable. Clothing, shoes, hats, jewelry, and accessories, must be returned in original, new condition we sent to you with the security tag (if applicable) intact. You will be able to try on the item but the tag must still be attached and with no signs of tampering or removal. We do this to protect the integrity of the item for other consumers.
The customer is responsible for the return shipping and insurance. No refunds will be issued on shipping charges. Please contact us within 5 days of delivery to you for a return authorization number. Returns are never accepted without one. Smith and Western is not responsible for manufacturer defects unless we are contacted within 5 days of delivery. Please enclose a copy of receipt. Your return must arrive to us within 15 days (including weekends) of original delivery to you. We are not responsible for returned items that have been lost in return shipping. Refunds will not be issued for lost items. Please allow up to 15 days for the refund. This guarantee only applies for orders shipped inside United States.